Bring the computer, charger and a description of what changed before the issue started.
No power, folder icon, black screen, startup loop or error.
Long startup, beachball, low storage or applications that lag.
Screen, ports, keyboard, battery, storage or other component concern.
Updates, application conflicts, account issues or unwanted behavior.
Transfer accessible files to another Mac or storage device.
Basic setup, file transfer and configuration for a replacement computer.
Include the charger and any error message or recent history.
Hardware, storage and software causes are evaluated.
Repair, data transfer or replacement guidance is explained.
The template is written for Apple laptops and desktops. Actual service coverage can be adjusted to match the models CDNJ accepts.
Yes, when the original storage is accessible and compatible with the destination setup.
No. Parts availability, age, damage and repair cost all affect whether repair is practical.
Yes. The correct charger helps with diagnosis, especially for startup, power and battery-related issues.
Tell us what the device is doing and what changed before the problem started.